Questions? Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
Questions?Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
During your residency here at UCLA, you will utilize CareConnect, our electronic medical record (EMR) system. Access to CareConnect requires that you complete training prior to your arrival. By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively. Below are resources and frequently asked questions that we hope will guide you through accessing your training. Additionally, Customer Care Specialists are available 24/7 to provide support: 310-267-CARE (2273).
On this page:
ResidentsJune 18 or 19: Resident orientationJune 24: First clinical day
PGY-2s and aboveJuly 2: OrientationJuly 1 or 2: First clinical day
Please review the below system requirements to ensure you have the access you need.
Multi-factor authentication (MFA) adds extra security, in addition to your username and password, by asking you for another piece of information via your cell phone, tablet or land line.
Note: You need to be enrolled into MFA to log into CareConnect remotely.
Learn more about Multi-Factor Authentication.
If you are on UCLA Mednet network: First change your AD password (see below). Afterward, you can self-enroll into MFA and manage your device(s) through the Multi-Factor Authentication Enrollment Portal
If are you not on the Mednet network: Call Customer Care at 310-267-CARE (2273). Specialists are available 24/7 to enroll you in Duo. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.
You will use your AD username and password to log in to the eLearning course and later to access CareConnect. Please note: You cannot log in with the temporary AD password that you initially received. To change your password:
Virtual Private Network (VPN) allows for remote access to UCLA Health information systems (like CareConnect) from the internet. Authorized users with an active AD account can connect remotely to many Mednet systems and applications using VPN. Please see GlobalProtect VPN – Remote Access for more information as well as the following tip sheets:
Please note: The eLearning link does not require VPN access, however, in order to launch TPLY, the CareConnect practice environment, you will need to have Citrix installed (please see below).
All laptops/desktops and mobile devices must be encrypted in order to gain full access to the Mednet Network.
Please see Device Security for information about desktop/laptop encryption requirements and AirWatch for information about encrypting cellphones.
How do I know which training I should take?The type of training you'll need is based on your specialty. Please refer to the Training Guidelines.
How do I register for training?We have already registered you in your required courses - both classroom training and eLearning.Dates and times for classroom training were determined by your resident coordinator based on your schedule and availability. Please contact your respective coordinator for more information. If you are not sure who that person is, please contact the Graduate Medical Education office.
For eLearning courses, where do I start?Please refer to the instruction letter you should have received from your resident coordinator where you will find your 9-digit employee ID number and AD Logon.
How do I install Haiku/Canto on my mobile device?For detailed instructions, please see the How to Download Haiku and Canto Applications tip sheet.
As you are taking your CareConnect eLearning, you may be prompted to log into the CareConnect Practice environment, TPLY.
To launch the practice environment, go to https://webapps.ccnet.ucla.edu/vpn/index.html and log in with your AD username and password. Accept your Duo notification and select the correct icon.
Note: To launch the icon, you will need to have Citrix Receiver installed.
Install Citrix Receiver
Citrix Receiver installation can also be found directly from the Citrix website: https://www.citrix.com/downloads/citrix-receiver/.