Questions? Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
Questions?Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
CareConnect’s Executive Oversight Board on Feb. 14 announced that a recently discovered technical issue related to our legacy systems requires that the program’s implementation schedule be revised.
“Technical challenges presented by our legacy applications make it impossible to provide physicians with the ability to view lab results reliably during the course of our multiphase go-live plan,” explained Michael Steinberg, MD, chair of CareConnect’s Executive Oversight Board. “We have therefore made the decision to revise our go-live schedule, and we will not go live with CareConnect on July 1.”
The CareConnect team is working diligently to define a revised deployment schedule in the coming weeks.
“While we are disappointed that our original plan to deploy CareConnect needs to be pushed back, we’re committed to putting the safety of our patients first,” Steinberg said, “and it is for patient safety reasons we have made this difficult decision.”
CareConnect will maintain the timelines for development and build of the system, which will allow for enhanced testing and user readiness activities.
Recruitment of super users and credentialed trainers is ongoing, and training will take place no more than eight weeks before go-lives.
Please look for updates at management meetings, via email, and on this website.
Questions or comments? Write to us at CareConnect@mednet.ucla.edu or contact us through the website.