Questions? Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
Questions?Call Customer Care! 310-267-CARE (2273). Customer Care Specialists are available 24/7 to provide support.
Internal super users continue to meet monthly, and are focusing current discussions on how to prepare their work areas for the March 5 Beaker go-live. The Super User program will reach out to functional managers and directors for impacted areas in December to confirm their Beaker super user names.
Mobile Skills LabSome SUs may also be serving as Mobile Skills Lab Super Users. If so, please be proactive about scheduling training and shifts to ensure proper coverage and support.
Monthly Prep MeetingAll Super Users must attend a monthly prep meeting (in person at SM or RR or via phone). Please view the meeting schedule in advance and register if attending online.
CP and AP Lab StaffLab staff will be offered classroom training to ensure preparation for the go-live. Supervisors will need to register their staff (both end-users and Super Users) for training. CP and AP Super Users should take the same course twice in early January to help build their expertise in the subject matter and to provide trainer support and real-world context to the training materials. The first session a Super User should take is marked with an ‘s' and is open only to Super Users. During the second session, Super Users should support the trainer and learn about their peer's concerns. See the Beaker Training page for details.
Inpatient NursingAlthough no classroom training will be offered for inpatient nursing staff, inpatient nursing Super Users will be offered a 2-hour auditorium-style training session. Each session will be facilitated at Ronald Reagan, but will be live-streamed to Santa Monica:
TUE 2/23, 10:00 am – 12:00 pm
Conference Room 1 – G350
All Other Non-Lab Super Users
The areas listed below will be offered supplemental training for Super Users:
All other areas not listed above will not be provided supplemental training for Super Users. Instead, please thoroughly review the resources available to end-users in preparation.
New Super UsersIf you're a new super user, learn about the super user program and review the FAQs for some background information.
Command CenterCommand Centers will be set up at both Ronald Reagan and Santa Monica hospitals and available 24/7 for two weeks. More information will be made available on the structure and support as we near the go-live.
Where to ReportSuper users who are supporting their own respective work areas should report to their local manager. If a manager has a support request or issue, please call 7-CARE and ask to speak to a super user representative. Float pool super users will be assigned reporting locations at a later time as support needs are finalized.
Shift AssignmentsArea managers and supervisors are responsible for scheduling and ensuring adequate coverage for the week of the go-live.
Calling in SickIf you cannot report for your SU duties for any reason, please contact your manager as you would normally. Advise your manager to call 7-CARE if replacement support will be needed. Your manager should ask to speak to a super user representative to request extra support.
PagersFloat pool Super Users will be assigned pagers for deployment to various work areas.
Calling ISS Customer CareIf you have any questions while on duty, call ISS Customer Care x7-CARE (2273) and identify yourself as a super user. Complete the 7-CARE Checklist, or use the Super User Triage Form as a tool to collect all pertinent information before calling.
End-Users Encountering ProblemsEnd users should find you, the super user, to help resolve the problem. If you are unable to resolve the problem, contact 7-CARE for additional assistance.
Areas Needing Additional SupportPlease call 7-CARE and identify yourself as a super user. We will assign support to your work area from our internal float pools.
Problems that cannot be Resolved ImmediatelyPatient safety is our utmost priority. If a solution is not readily available and action needs to be taken immediately, use a temporary work-around (if possible) and provide necessary patient care.
Staying UpdatedNon-urgent updates will be sent via email to impacted user groups. Urgent updates will be paged or called in directly to your work area.