Guide to CareConnect Virtual Training

Duo for Multi-Factor Authentication adds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Off Network:  If you are not connected to the UCLA Health network call Customer Care at 310-267-CARE (2273).  Specialists are available 24/7 to enroll you in Duo.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On Network:  If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through the Multi-Factor Authentication Self Enrollment Portal.

When you log into your Mednet Account for the first time, you need to change your password from the temporary password provided to you. 

If you do not have your temporary password, please call Customer Care at (310) 267-CARE (2273).  Specialists are available 24/7 to assist you.  Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

New hire participants may be asked to access our Actual Classroom Environments (ACE) or Training Playground (TPLY) through CareConnect Remote. In order to access CareConnect Remote, you will need install Citrix. View Instructions on how to install Citrix.

After you have installed Citrix on your device, log into CareConnect Remote with your Mednet username and password. 

You will need DUO for multi-factor authentication.

Patient Information is Confidential: Your access to patient medical records allows you to view patient information through a variety of systems.  This information is highly confidential.  Access to patient information is on a clinical need to know basis only.  Online patient information inquiries and updates are monitored and audited, and you may be contacted to justify your access.   All HIPAA regulations apply, and inappropriate use could lead to disciplinary action, fines, termination, and/or criminal prosecution.

All Virtual Training will be available via Zoom, our web and conferencing application. To access the Zoom sessions, you will be invited to a meeting which will include a url link to Join Zoom Meeting.

Prior to your training we recommend you decide if you will attend via web browser or Zoom desktop application, it is not recommended to join via mobile device. Please contact your hiring manager if you need to be provided with appropriate technology in order to avoid any delays on the day of your training. You can join a Zoom meeting without creating a Zoom account.

Option 1: Install Zoom Desktop Application

Install Zoom Client for Meetings

Option 2: Join Zoom by Web Browser

If you are using Google Chrome, Mozilla Firefox, or Apple Safari to join or host a meeting, you will see a dialog box to launch the Zoom application. In Google Chrome and Mozilla Firefox, you can choose to always open links with Zoom, but this is not currently supported in Safari. 

Read more in how to join by web browser.

View this 1-minute video on how to Download and Join a Meeting to get started.

Learn more about joining Zoom meetings in Guide for Zoom Attendees and Host. 

From the meeting invitation you received, click on the url link, you will be prompt by Zoom to open on Zoom desktop client or join meeting via web browser. Please select the option you have chosen in Step 5 – Setup Access to Zoom

Below are links to basic Zoom functionality and preparing your device for your Virtual Training session.

• Test your Audio settings
• Test your Video settings
• Joining a meeting by phone (available if you cannot use a headset or computer speakers)